CallMateAI Call Center & Outbound Voice Agent

Your AI agent for
outbound calls.

CallMate turns every outbound call into an intelligent business interaction. It speaks naturally across multiple languages, understands customer intent in real time, and takes action, from qualifying leads and booking appointments to answering queries, managing complaints and transferring calls to the right representative.

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Sector
Call center
Built for
Teams that run outbound calling at scale
Product
Voice AI
Languages
Englishالعربيةاردو

How it runs

From the first request
to the finished action.

Built for scale, it combines LLM reasoning, real-time speech recognition and synthesis, RAG-powered knowledge, conversation memory and autonomous tool execution in one end-to-end voice AI system.

  1. 01Call

    CallMate places the outbound call and speaks in the customer's language.

  2. 02Converse

    Natural and interruption-aware, with barge-in handled and context kept.

  3. 03Capture

    Intent is recognised in real time; answers come from verified information.

  4. 04Update

    Bookings and requests are actioned, and the outcome lands on the dashboard.

  5. 05Escalate

    A call that needs a person is transferred to the right representative.

What it brings

Built to do the work,
not describe it.

intent-recognition accuracy in testing
98%
end-to-end AI response, excluding telephony
4–7s
  • 01

    Multilingual voice

    Natural, human-like conversation across languages.

  • 02

    Real-time intent recognition

    98% accuracy in testing, while the customer is still talking.

  • 03

    Barge-in handling

    Customers can interrupt, and the conversation keeps up.

  • 04

    Autonomous actions

    Bookings, support requests and call transfers, done on the call.

  • 05

    Conversation memory

    Context carried through, so every interaction stays consistent.

  • 06

    Grounded answers

    RAG over verified business information, not a model's guess.

  • 07

    High concurrency

    An architecture built for large-scale calling operations.

  • 08

    Live dashboard

    Campaigns, customers, calls and outcomes, managed in one place.

  • Next step

    Bring us one problem.

    Talk to us about CallMate

Built from

Six building blocks,
one chain.

CallMate runs on six of the capabilities every AI Brigade system is built from, chained in the order it uses them.

  1. InputListenMultilingual voice and speech, across phone, web and mobile
  2. InputUnderstandIntent, documents and enterprise knowledge
  3. JudgementReasonModels, rules and business context together
  4. ExecutionActAPIs, applications and workflows
  5. ExecutionCommunicateVoice, web, mobile and outbound
  6. ControlEscalateHuman-in-the-loop wherever judgement is required

Under the hood

  • LLM reasoning
  • Real-time STT / TTS
  • RAG knowledge
  • Conversation memory
  • Tool execution

More use cases

The same building blocks,
other workflows.

The next step

Bring us the challenge.
We’ll build what solves it.

We scope one workflow with your team, build it against the systems you already run, prove it on numbers you already trust, then scale what works.

Where we can start

  • Customer operations
  • Back office
  • Risk & compliance
  • Knowledge work
  • Field operations
  • Revenue operations
  • Technology operations
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